Of a number of decades ago, customer conversations were restricted to a couple of touch-points, for example personally, email and telephone services. Nowadays, contact centers deal with customers using different online channels, the current game-changer may be the tablets and smartphones. Exceeding 1.96 billion people using smartphones presently and lots of half in the earth's population likely in wanting to bo smartphone users by 2018, mobile has switched right into a fundamental bit of existence. Smartphones owe their prominence to mobile phone applications that enables you to definitely completely take full advantage of their smart phone's potential. By 2018, cell...